We require a 24-hour notice for appointment cancellations. Appointments cancelled or rescheduled with less notice will be subject to a fee equal to 50% of the scheduled service cost.
We accept cash, check and credit cards. A 2% transaction fee will be added to credit card payments over $100.
Only gift certificates purchased through wellvillenc.com will be accepted.
Gratuities are gladly accepted but not expected. Gratuities are typically 10-20% of the cost of your service. Your generosity is appreciated.
Discounts and Promotions cannot be combined. Please use one per visit.
Wellness Package Policy
Wellville created their signature Wellness Packages to encourage clients to receive massage & bodywork every month. Wellness packages include any 3 services of your choice and they expire 3 months from the date of purchase. Wellness packages are to be used by one person.
Arriving for your Appointment
New clients are encouraged arrive approximately 10 minutes prior to your appointment to complete appropriate paperwork. Returning clients are requested to arrive about 5 minutes before appointment. Arrivals time are to ensure that your appointment starts on time and we are able to provide you with the full time allotted for your service.
Cell Phone Policy
Wellville is a quiet zone. Please turn your phones off upon entering Wellville.
Hot Tub Policy
- Bathrobes & Towels will be provided
- Rinse your swim suit in warm water prior to your arrival to help us avoid a build-up of detergents in the water
- Avoid using any topical on your skin. Long hair should be tied up. This helps us to avoid build up in the water.
- Water will be provided for your hydration while in the tub. Alcohol is not allowed for consumption in the tub or on the premises
- Please get into the tub from a seated position. There is a handicap bar available if you need assistance getting in and out of the tub
- If you feel light headed, sit out of the tub, drink water and use cold compresses that are provided
- The temperature of the tub is set between 103 and 104 degrees. We allow for 20 minute sessions prior to couples massage
- Relax and Enjoy!